Platform
FrontlineX
FrontlineX supports lead distribution and agent activity across Frontline. It is part of how work is organized and tracked day to day.
Access and terms depend on the role and are discussed during recruiting.
Careers at Frontline Family Coverage
Build a career. Protect the families behind the uniform.
Bring your ambition to a mission that matters. Help first responders and their families navigate health coverage with a company founded by people who understand their world.
First responder founded. Family focused. Built on service.
The mission
You understand service. Build your next chapter around it.
First responder families plan around shifts, overtime, and calls that do not wait. Coverage decisions tend to get pushed to the bottom of the list until something forces them to the top.
At Frontline, that is where you come in. If you already understand the rhythm of this community, you can help its families slow down, see their options clearly, and make a decision they feel good about.
Sometimes the right answer is a different plan. Sometimes it is confirming the current one still fits. Either way, the family leaves the conversation understanding where they stand.
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The spouse
Comparing coverage.
The department plan covers the whole household, but the dependent premium keeps climbing. A spouse wants to know whether an alternative makes sense, or whether staying put is the right call.
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The retiree
Planning the transition.
After years in uniform, retirement changes how coverage works. A retiree needs a clear picture of what shifts, what to decide, and when to decide it.
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The young adult
Turning 26.
A first responder's son or daughter is about to age off a parent's plan. They need to understand the next step before the date arrives, not after.
The opportunity
Your ambition deserves a mission.
Plenty of careers ask for drive. Fewer give it a clear direction. At Frontline, your effort goes toward a specific community and the families who depend on it.
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A clearly defined community to serve.
You know who you are working for: first responders, retirees, and the families behind them. That focus makes every conversation more relevant.
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Relationships that extend beyond a single transaction.
Families come back when life changes: a new dependent, a retirement date, a child approaching 26. The work rewards people who stay in touch and stay useful.
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Technology that supports organized follow-up.
Frontline's systems are built to help keep conversations, next steps, and commitments from slipping through the cracks.
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Training grounded in practical client conversations.
The emphasis is on what actually happens at the kitchen table: listening, explaining, answering hard questions, and getting the details right.
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A culture that values initiative, integrity, and accountability.
People who take ownership, tell the truth, and do what they said they would do fit here.
Growth at Frontline looks like sharper skills, better judgment, and the trust that builds when families see you follow through. What that means for a specific role is a conversation we have openly, not a promise we print.
Please note Role structure, compensation, expenses, lead access, and appointment requirements are discussed during the recruiting process.
The support system
Bring your drive. Discover the Frontline ecosystem.
Relationships
Salesforce
Salesforce supports organized relationship management and follow-up, so the family who asked a question in the spring hears back when it matters.
Subject to role access.
Training
The Frontline Way
Frontline's training focuses on the skills that make a coverage conversation useful and compliant:
Focus
A defined audience
Frontline is built around first responders and their families: spouses and dependents weighing alternatives, retirees navigating change, and young adults approaching 26.
Coverage for the family behind the uniform.
The people behind the company
Founded by people who understand the call.
Co-Founder & CEO
Joe Schaefer
Joe Schaefer is a retired police commander with extensive experience in homicide investigations and command. That career meant long hours, difficult calls, and families at home who carried their share of the weight.
It is why Frontline focuses on the family behind the uniform, and why the company insists on clear, personal guidance rather than pressure.
Co-Founder & President
Criswell “Cris” Martin
Cris Martin is Frontline's health insurance subject matter expert. That expertise anchors the product knowledge and needs-based advising at the center of how Frontline works with families.
Candidate pathways
Different backgrounds. A shared commitment to service.
These are ways people find their way to Frontline, not a list of open positions. If one sounds like you, we would like to hear from you.
Licensed health insurance agents
You already hold a health license and know how to guide a client through their options. You want your skills pointed at a community you respect, with systems and training that support consistent follow-through.
Explore opportunitiesFirst responders and first responder family members
You have worn the uniform, or you have lived alongside someone who does. You understand this community from the inside and want to help its families in a new way.
Express interestService-minded career changers
You come from teaching, the military, healthcare, hospitality, or another field built on helping people. You are ready for work that combines initiative with purpose.
Express interestA first responder connection is welcome, not required. What matters most is respect for the community and the discipline to serve it well.
Insurance sales require the appropriate licenses and carrier appointments before conducting regulated activity.
Our standard
The Frontline Way.
Five professional expectations every Frontline conversation is held to.
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Listen before recommending.
You learn the family's situation, budget, and concerns before a single option is on the table.
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Explain options and limitations clearly.
Every option comes with its trade-offs stated in plain language, including what it does not cover.
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Follow through consistently.
If you said you would call Thursday with an answer, the family hears from you Thursday.
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Respect the family's decision.
When a family chooses to keep what they have, you thank them and leave the door open.
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Keep learning and stay accountable.
You keep your product knowledge current and own your results, including the misses.
What happens next
A straightforward conversation.
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Tell us about yourself.
Share your background, your licensing status, and what draws you to Frontline through the short form below.
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Discuss fit, goals, and role expectations.
If there may be a fit, we talk through what you want to build and what a role at Frontline would involve.
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Review licensing, appointments, and onboarding.
Together we review the licensing, carrier appointments, and onboarding requirements that apply to your situation.
Expressing interest does not guarantee a role. Every inquiry is reviewed individually.
Questions
Straight answers.
Where the answer depends on the role, we say so. Those details are discussed openly during recruiting.
No. You can express interest without a license. Insurance sales require the appropriate licenses and carrier appointments before conducting regulated activity, and the requirements that apply to you are reviewed during the recruiting process.
No. A first responder connection is welcome, not required. What matters is respect for the first responder community, a service mindset, and the discipline to follow through for the families you work with.
Health insurance experience, client-facing sales or service work, and familiarity with first responder life all help. So do clear communication, organization, and comfort with consistent follow-up. If you would like to share your background in more detail, you are welcome to email your resume.
The Frontline Way training emphasizes product knowledge, needs-based advising, compliance, first responder engagement, follow-up, application quality, objection handling, and accountability. The training that applies to you depends on the specific role and is discussed during recruiting.
Frontline uses FrontlineX to support lead distribution and agent activity. Whether and how lead access applies depends on the specific role, and the terms are discussed during the recruiting process. No particular lead volume or result is promised.
Compensation, expenses, and role structure depend on the specific role and are discussed directly during the recruiting process. Because arrangements vary by role, we do not publish figures on this page.
Working arrangements depend on the specific role and are discussed during the recruiting process. Let us know your location and preferences in the form, and we can talk through what may apply to you.
The states considered for any opportunity depend on the role, licensing, and carrier appointments, and are discussed during recruiting. Tell us where you live and where you hold licenses, and we can have that conversation.
Your next chapter could help protect theirs.
Tell us who you are, what drives you, and where you want to grow. Let's explore whether Frontline is the right fit.
Apply to Join Frontline
Submit Your Resume
Yani@frontlinefamilycoverage.com
Attach your resume as a PDF or Word file. Please don't include your Social Security number, date of birth, or other sensitive personal information.
Thank you for your interest in Frontline Family Coverage. Your information has been received for review.
Want to share your resume too? Email it to Yani@frontlinefamilycoverage.com.
Submit Your Resume
Yani@frontlinefamilycoverage.com
Attach your resume as a PDF or Word file. Please don't include your Social Security number, date of birth, or other sensitive personal information.